Privacy policy

Hook'em™ values your privacy and is committed to protecting the information you share with us. Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this Site, and we will take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our services (“Services”), we collect personal information about you from various sources, as detailed below. The information we collect depends on how you interact with our website and purchase YourVenture products.

In addition to the specific purposes listed below, we may use your personal information to communicate with you, operate and improve our Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of our customers.

What Personal Information We Collect

Information We Collect Directly from You

Information you provide through our Services may include:

  • Contact details: name, address, phone number, email.

  • Order information: billing and shipping address, payment confirmation, phone number, and email.

  • Account information: username, password, security questions, and related credentials.

  • Shopping activity: viewed products, cart activity, saved items, reviews, referrals, gift cards, loyalty points.

  • Customer support information: details you provide in messages or interactions with us.

Certain features of our Services require specific personal information. Choosing not to provide this information may limit your ability to use those features.

Information We Collect Automatically

We may automatically collect information about your interactions with the Site (“Usage Data”) through cookies, pixels, and similar technologies. Usage Data may include:

  • Device and browser details

  • IP address

  • Network information

  • Activity within your account

  • How you access and navigate the Site

Information We Obtain from Third Parties

We may receive personal information from:

  • Service providers, such as Shopify, which supports our online store.

  • Payment processors, which collect payment details (e.g., card information, billing address).

  • Marketing and analytics partners, who collect information through cookies, pixels, and tracking technologies.

Any data received from third parties is treated according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfill and ship orders

  • Send order updates

  • Facilitate returns or exchanges

  • Manage your account

  • Provide and maintain the functionality of the Site and Services

Shopify may also process your information in accordance with its own Privacy Policies.

Marketing and Advertising

We may use your information to:

  • Send marketing emails, texts, or mail

  • Deliver advertising tailored to your interests

  • Improve the relevance of ads on our Site and third-party platforms

If you reside in the EEA, these activities are based on our legitimate interest in selling our products (Art. 6(1)(f) GDPR).

Security and Fraud Prevention

We use your information to detect and prevent fraud, malicious activities, or illegal behavior. If you create an account, you are responsible for keeping your login credentials secure.

Customer Support and Service Improvement

We use your information to respond to inquiries, provide assistance, and refine and improve our Services. This processing is based on our legitimate interest in maintaining quality service.

How We Disclose Personal Information

We may share your information under the following circumstances:

  • With vendors and service providers: IT management, payment processors, analytics, shipping and fulfillment partners.

  • With business and marketing partners: For advertising and promotional purposes, in accordance with their privacy notices.

  • With third parties at your request or direction: Including shipping services or social media integrations.

  • With affiliates or corporate group members: For legitimate business purposes.

  • For legal or compliance reasons: To satisfy legal obligations or protect rights.

  • In connection with business transactions: Such as mergers, acquisitions, or bankruptcy proceedings.

Over the past 12 months, we have disclosed the following categories of personal information for these purposes:

  • Identifiers (contact details, order information)

  • Commercial information (purchases, shopping behavior)

  • Internet activity (Usage Data)

  • Geolocation data (IP-based)

We do not use or disclose sensitive personal information without consent or to infer characteristics.

We may “sell” or “share” information for advertising purposes as defined under applicable law.

Third-Party Websites and Links

Our Site may link to third-party sites. We are not responsible for the privacy practices or content of these sites. Information you post publicly or through third-party platforms may be visible to others.

Security and Retention of Your Information

No security system is completely secure. We cannot guarantee perfect security, especially during data transmission. Please avoid sending sensitive information through insecure channels.

How long we retain your information depends on:

  • Account maintenance

  • Service provision

  • Legal requirements

  • Dispute resolution

  • Contract enforcement

Your Rights

Depending on your location, you may have one or more of these rights regarding your personal information:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Right to Opt Out of Sale/Sharing/Targeted Advertising

  • Right to Restrict Processing

  • Right to Withdraw Consent

  • Right to Appeal

  • Right to Manage Communication Preferences

You may exercise your rights by contacting us using the details provided below.

We may need to verify your identity before processing requests. You may designate an authorized agent to act on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, contact us using the details below. You may also have the right to file a complaint with your local data protection authority.

International Users

Your information may be transferred to and processed in countries outside your place of residence. Where required, we rely on legal data transfer mechanisms such as Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

hookembelts@gmail.com

Unless stated otherwise, Hook'em is the data controller responsible for your personal information.